Customer Reference
1. Worked with New York City to design and deliver one of North America’s largest contact center contact tracing programs for 8 million citizens and 1000+ agents in 3 weeks.
2. Worked with the Department of Early Education and Care in Massachusetts to review their Licensing Operations and re-engineered multiple end-to-end workflows to align with their mission.
3. Worked with Texas, the second-largest state in the US at 29M, to develop a high capacity, insightful call center solution for contact tracing within two weeks and triaged over 1.4M calls in the first six months.