Korah Limited

Markham, Canada
Millie Guo, Product Manager
Which of the following best describes your company?
Small- or medium-sized company

Type of company (check all applicable)
  • Software
  • Systems Integration
  • Consulting/IT Services

If other, please specify

Area of Specialization
  • AI and Machine Learning
  • Contact Tracing
  • Quarantine Tracking
  • Social Distancing Apps or Related Technology

If other, please specify

Do you have a need for / interest in hiring a coop/intern student?

Describe your company's current technology and solutions
Currently, we are offering our ccRobot solution.

ccRobot is a conversational workflow platform powered by Artificial Intelligence (AI) and Machine Learning (ML) capabilities. With ccRobot, organizations can automate simple and repetitive processes to increase productivity.

More specifically, ccRobot is extremely easy to use as it is designed for business users and does not require a programmer. This means, anyone with sufficient subject matter knowledge can build, manage and deploy their own bot. Furthermore, with ccRobot's AI capabilities, it learns on-the-job through application of knowledge; the more its knowledgebase is exercised, the more the knowledgebase is enhanced. In addition, if ccRobot cannot answer a chat, it will dispatch the chat to a more capable live agent. Thus, leading to nimble and fail-safe operations. Because of this, potential risks are little to none as the knowledgebase can be modified within minutes and misunderstood chats can be escalated to a live agent for higher-level assistance.

Are you aware of any current government challenges or opportunities that would be addressed by using your technology solution? Or a future need you can identify?

As the COVID crisis continues, please describe specific opportunities where your technology might support Canadian needs / government needs
To address COVID-19, ccRobot can be used to automate simple and repetitive processes to encourage social distancing measures. The following are a few use cases of ccRobot:

1. Quarantine Tracker: ccRobot can be utilized to verify if individuals are following self-isolation measures by requesting for live self-photo evidence, with the option to incorporate photo recognition, and GPS location sharing.

2. Health Monitor: ccRobot can be used to facilitate conversations between individuals and hospital staff. By leveraging the platform,
- general inquiries can be addressed on-demand with standardized answers
- individuals can be guided to the correct resources
- consultations can be booked in advance to avoid large waiting room traffic and the spread of germs
- if necessary, medical help can be dispatched immediately (most effective for vulnerable individuals with pre-existing health conditions)
- consultations can be performed online through the video conferencing feature
- ccRobot will act as a central repository holding all patient information; with access, this info can easily be passed along to the correct medical practitioners

3. Assist Local Businesses: During these social distancing times, a majority of local businesses do not have an online presence and cannot communicate with their customers or perform vital day-to-day business operations. As such, these businesses can easily create an online presence with ccRobot without having a website or being tech-savvy. With the easy-to-use platform, businesses are equipped with direct two-way communication, the ability to proactively engage customers, and kickstart their digital transformation journey.

4. Waiting Room Gap: As clinics, salons, and other businesses with waiting rooms begin to open, new protocols have been set to enforce social distancing and minimize the spread of germs. As a result, waiting room capacity and physical interactions with clients must be limited. Thus, these businesses need to find a complete solution that must be quickly implemented, easily customized, and low cost. This will allow businesses to deploy the solution within a week, customize the solution to meet their needs, and be affordable to businesses of all sizes. To learn more, visit: www.safevisitzone.com.

Do you have any final reflections or comments?